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Disclaimer & Privacy Policy



Universal Visa Services - Privacy Policy

This privacy policy sets out how Universal Visa Services uses and protects any information that you give Universal Visa Services when you use this website.

Universal Visa Services is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Universal Visa Services may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 10/05/2012.

What we collect

We may collect the following information:

·       name and job title

·       contact information including email address

·       demographic information such as postcode, preferences and interests

·       other information relevant to customer surveys and/or offers

·       Your travel dates and countries you frequently visit

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

·       Internal record keeping.

·       We may use the information to improve our products and services.

·       We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 

·       From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Credit card & Financial Information

We do not store or transmit credit card / financial information electronically on the computers.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

·       whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

·       if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Universal Visa Services, Unit G11 Davina House, 137-149 Goswell Road, London, EC1V 7ET.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Please note we are not the official government website and not an affiliated entity of the embassy however a registered London based visa agency that acts as a service provider facilitating assistance in the visa application process on your behalf in a professional and expedited manner.
Universal Visa Services makes every effort to provide accurate information on this website, however please note that visa and passport requirements by embassies are constantly changing and there may be a delay before we are advised of such changes.

Embassy rules & regulations can and do very occasionally change overnight, often without any prior notice or indication. Universal Visa Services bears no responsibility for any such changes. Hence Universal Visa cannot accept responsibility for any losses or delays occurred, due to frequent changes in requirements, embassy changes in charges, opening times, protocol, which is outside of our control.

We are therefore unable to guarantee complete accuracy of information presented on this website at all times. Processing times and charges given are solely for guidance purposes and cannot be guaranteed.

Universal Visa Services will make every effort to ensure your visa/visas, are obtained in time for your travel, by the date requested. It is important that when we return your passport and documents to you, that you verify that all the visas you require for your trip have been obtained, that visas for each country you intend to visit are valid for the dates of your visit, and that your passport is valid for the appropriate time you are abroad. Universal Visa recommend visas be obtained before purchasing any travel tickets, unless it is a requirement by the embassy, in which case we advise that you check with the embassy concerned, whether your the visa may obtained in time for your travel. Also, we regret that we cannot, under any circumstances, intercede, or take responsibility for any transaction initiated directly between the applicant and the embassy.

All work carried out is subject to the UNIVERSAL VISA SERVICES UK Ltd Terms & Conditions.